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AUTOVAN SERVICES LTD PRIVACY POLICYivacy Policy
1. Introduction
2. What We Collect
3. What We Do With The Information We Gather
4. Security
5. How long do we keep your personal information
6. How We Use Cookies
7. Links To Other Websites
8. Controlling Your Personal Information
1. Introduction
This privacy policy sets out how Autovan Services Ltd uses and protects any information that you give when you use this website, in accordance with The General Data Protection Regulation, 2018.
Autovan Services Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
Autovan Services Ltd may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 24 May  2018
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2. What We Collect
We may collect the following information:
Full Name
Contact information including email address
Make, model and serial/chassis number of your caravan and/or motorhome/conversion/vehicle
Service & repair history and warranty status of your caravan and/or motorhome/conversion/vehicle
Insurer/insurance details relevant to any work we do/have done for you
Payment information
Demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

3. What We Do With The Information We Gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

We may contact you by email, phone, fax or mail.
We may use the information to customise the website according to your interests.


4. Security
We are committed to ensuring that your information is secure.  To prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

5. How long do we keep your personal information for

We retain your information only as long as is necessary for the purpose for which we obtained it and any other permitted linked purposes. If information is used for two purposes we will retain it until the purpose with the latest period expires; but we will stop using it for the purpose with a shorter period once that period expires.

We restrict access to your information to only those persons who need to use it for the relevant purpose.

Our retention periods are based on business needs and your information that is no longer needed is either irreversibly anonymised or destroyed securely.

Use for marketing:
We retain your personal information for as long as is necessary, but only for the relevant purpose that we collected it for. You retain the right to remove this consent at any point.

Use to perform a contract:
In relation to your information used to perform any contractual obligation with you we may retain that data whilst the contract remains in force plus one year to deal with any queries or claims thereafter.

6. How We Use Cookies
A cookie is a small file which asks permission to be placed on your computerís hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
These are the types of cookies Autovan Services LTD uses and the purpose they serve:
_ga valid for 2 years Source= Google Analytics First-Party Cookie
Used to distinguish users
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
7. Links To Other Websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
8. Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at
office@autovan.co.uk <mailto:office@autovan.co.uk>
You may also unsubscribe from our newsletter mailing list by using the unsubscribe at the bottom of newsletter mails

We will not sell, distribute or lease your personal information to third parties unless are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
You may request details of personal information which we hold about you under the General Data Protection Regulation 2018. A small fee will be payable. If you would like a copy of the information held on you please write to: Autovan Services Ltd. 32 Canford Bottom, Wimborne, Dorset, BH21 2HD
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.