TERMS & CONDITIONS
Mon - Fri 8.30 - 5.00
Sat - 9.00 - 1.00
These terms and conditions (“Terms”) help to keep the
Autovan Services Ltd. website a safe place to trade
and set out the full extent of any agreement reached
between you and Autovan Services Ltd. in connection
with the Autovan Services Ltd. website (“the Site”).
You should understand that by placing an order, you
accept the following terms and conditions:
1. The owner of this web site is Autovan Services Ltd.
whose address is Autovan Services Ltd., 32 Canford
Bottom, Wimborne, BH21 2HD.
2. You must be eighteen years old to use this site. If
you are under eighteen, you may only use the site in
conjunction with, and under the supervision of, a parent
or guardian. If you do not qualify, please do not use
3. You agree that e-mail can be used as a long-distance
means of communication.
4. No contract for the sale of any product will subsist
between you and Autovan Services Ltd. unless and until
Autovan Services Ltd. accepts your order by way of an
e-mail confirming that it has received payment in full
for all the goods you have ordered. That acceptance will
be deemed complete and will be deemed for all purposes
to have been effectively communicated to you at the time
Autovan Services Ltd. sends the e-mail to you (whether
or not you receive that e-mail). This confirmation
e-mail amounts to an acceptance by Autovan Services Ltd
of your offer to buy goods from Autovan Services
Ltd. or a third party supplier that is engaged on your
behalf by Autovan Services Ltd.
5. You must check that the details on this confirmatory
e-mail are correct as soon as possible and you should
print out and keep a copy of it.
6. Autovan Services Ltd. will not pass on your
personal or credit/debit card details to any third
party. We shall be entitled to process your data in
view this document for further information.
7. You undertake that all details you provide to
Autovan Services Ltd. for the purpose of ordering or
purchasing goods or services are correct, that the
credit or debit card you are using is your own and that
there are sufficient funds to cover the cost of the
goods or services ordered.
8. If there are any changes to the details supplied by
you it is your responsibility to inform Autovan
Services Ltd. as soon as possible.
9. We accept cancellations by email to
email@example.com, post, fax or by
telephoning 01202 848414 during normal office hours. You
may also withdraw from the contract at any time after
the product has been dispatched and you have received
our email confirming your order but no later than 7
working days after you receive the product by:
9.1 sending the notice of cancellation by email to
services.co.uk, fax or by office@autovan <mailto:office@autovan>
telephoning 01202 848414 ensuring that you quote your
name address and order reference number;
9.2 Where you have already received the goods,
returning the goods to Autovan Services Ltd. together
with the original invoice. Autovan Services Ltd. will
refund you the purchase price of the goods.
10. Once Autovan Services Ltd. receive notification
from you that you wish to withdraw from the contract (in
accordance with these terms), any sum debited to
Autovan Services Ltd. from your credit card in
relation to the purchase price of the goods will be
re-credited to that credit card account as soon as
possible and in any event within 30 days of your order
provided that the goods you wish to return are received
by Autovan Services Ltd. in the condition that they
were in when despatched to you. In the case that you
decide that you do not want the product, for any reason,
you will be liable for any charges incurred in returning
the goods to Autovan Services Ltd. In the case that
the product is faulty then Autovan Services Ltd. will cover
the cost of returning the products to us.
11. Autovan Services Ltd. reserves the right to refuse
to accept goods which are not returned in the same
condition as when dispatched, at its sole discretion.
Autovan Services Ltd. also reserves the right to make
a charge for collecting goods from your premises in
circumstances where they are not defective but you have
cancelled your order. Your statutory rights are not
12. This section applies only to the extent permitted by
law. For the avoidance of doubt, Autovan Services Ltd.
do not exclude or limit any liability for (a) personal
injury (including sickness and death) where such injury
results from Autovan Services Ltd. negligence or
wilful default, or that of Autovan Services Ltd.
employees, agents or subcontractors or (b) fraudulent
13. If an error is discovered in the price of the goods
that you have ordered, we will inform you as soon as
possible. In the event that you order an item and the
price published on the Site is incorrect for any reason,
we will contact you to let you know the correct price
and ask you whether you still wish us to fulfil your
order at this price. We shall give you the option of
confirming the order at the correct price or if you so
choose, to cancel the order altogether. If you cancel
and have already paid for the goods in the circumstances
described in this clause, we shall refund the full
amount in accordance with these Terms.
14. Autovan Services Ltd. will do its best to correct
errors and omissions as quickly as practicable after
being notified of them.
15. In the unlikely event that you receive goods which
were not what you ordered or are of a different quantity
to that stated on your order form, Autovan Services
Ltd. shall make good any shortage and correct any errors
made by Autovan Services Ltd. or refund to you the amount
you paid for the goods in question PROVIDED THAT you
notify Autovan Services Ltd. of the problem in writing
to the following address: Autovan Services Ltd.,
32 Canford Bottom, Wimborne, BH21 2HD within
48hrs of delivery of the goods. If goods are damaged on
delivery, you must sign the delivery note as damaged or
unchecked and then contact Autovan Services Ltd. to
inform us immediately. Autovan Services Ltd. does not
accept liability for any damage in transit if the
delivery has been accepted and signed for. Signing for
a delivery accepts the delivery as received in an
16. You and Autovan Services Ltd. will only be liable
under these Terms for losses which are a reasonably
foreseeable consequence of the relevant breach of
17. All products are covered by the manufacturer's
warranty. If your product develops a fault while under
warranty, please contact Autovan Services Ltd. and we
will advise you where to send it for repair. We will
cover the delivery charge to return the product back to
the relevant UK service centre. All warranty agreements
are held between the manufacturer and purchaser.
We would like to warn/make customers aware that if
products are used outside of the manufacturers warranty
specifications the warranty may be deemed invalid. If
customers have any queries please ask one of sales team
at time of purchase.
18. Credit and Debit cards are debited on the day of
ordering by Autovan Services Ltd. All prices include
VAT unless otherwise stated.
19. Every purchase you make shall be deemed performed in
the United Kingdom. UK law shall govern every aspect of
contractual agreement concerning purchases made from the
20. Autovan Services Ltd. aims to arrange shipment of
all in stock items within 2 - 7 days of receiving your
order. Your order may be delayed if the item is not in
stock with our suppliers. Autovan Services Ltd. is not
able to supply dates our suppliers may get an item in
In the unlikely event that your item gets delayed or
goes missing in the post, refunds or replacements will
only be issued 15 working days after the item was
dispatched to allow our Customer Support Team to attempt
to locate your order in our delivery chain.
21. The period stated within which you will receive your
order is approximate. Goods will be sent to the address
given by you in your order and stated in the Account
Details section of the site. Please note that your
goods may be sent to you in instalments. You may cancel
your entire order with us if subsequent instalments
forming part of your order are not delivered by us.
22. Title to any product ordered will pass to you once
Autovan Services Ltd. has received payment in full for
that product. Risk in any product ordered will pass upon
delivery to you.
23. If your delivery address is outside of the UK, you
may be subject to import duties and taxes, which are
levied once a shipment reaches your country. Any such
additional charges for customs clearance must be borne
by you. You should note that customs policies vary
widely from country to country; Autovan Services Ltd.
advises each customer to contact their local customs
office for further information.
24. Autovan Services Ltd does not currently ship
products internationally through the site. If you would
like a product shipped internationally contact out
customer services on 01202 848414. This situation will
be dealt with on a case by case basis.
25. We shall have no liability to you for any delay in
the delivery of products ordered or any other matters to
the extent that the delay is due to any event outside
our reasonable control, including but not limited to
acts of God, war, flood, fire, labour disputes, strikes,
lock-outs, riots, civil commotion, malicious damage,
explosion, governmental actions, terrorism and any other
26. We shall have no liability (including liability for
negligence) for the acts or omissions of
telecommunications service providers or for failures of,
or faults in their networks and equipment.
27. No waiver by us of any breach of these Terms shall
be considered as a waiver of any subsequent breach of
the same, or any other provision.
28. You may not permit; create unauthorised framing of,
or deep linking to, the Site or the creation of
derivative works thereof from any other website under
your management or control.
29. In these Terms, “Intellectual Property Rights” means
patents, database rights, copyright, design rights
(whether registered or unregistered), trade marks
(whether registered or unregistered) and other similar
rights, together with the right to apply for the
protection of any such rights. All Intellectual Property
Rights in the Site shall be owned by us absolutely.
30. Subject to the licence granted to you to use the
Site, Autovan Services Ltd. reserves all rights, title
and interest in its Intellectual Property Rights in the
Site. Any goodwill accruing from use of Autovan
Services Ltd. and its affiliates' trade marks, trade and
business names and service marks under this Agreement
will vest in Autovan Services Ltd. and its affiliates,
31. It is a crime to use a false name or a known invalid
credit card to order. Anyone caught wilfully entering an
erroneous or fictitious order will be prosecuted to the
fullest extent of the law. Autovan Services Ltd.
tracks the electronic 'fingerprints' of every order
placed on Autovan Services Ltd. to enable us and all
legitimate crime prevention and prosecution authorities
to trace individual users engaging in criminal
activities on our website.
32. We reserve the right to terminate this Agreement and
to suspend or terminate your access to the Site
immediately and without notice to you if:-
(i) You fail to make any payment to us when due;
(ii) You breach the terms of this Agreement (repeatedly
(iii) When requested by us to do so, you fail to provide
us within a reasonable time with sufficient information
to enable us to determine the accuracy and validity of
any information supplied by you, or your identity;
(iv) We suspect you have engaged, or about to engage, or
have in any way been involved, in fraudulent or illegal
activity on the Site.
33. Autovan Services Ltd reserves the right to use any
comments given by customers in our promotional
34. Autovan Services Ltd. may amend these Terms from
time to time, and place the new version on the Site.
When Autovan Services Ltd. do so, it will mention the
fact on our home page (www.autovan.co.uk). For
users purchasing goods or registering on the Site for
the first time, all purchases from the date that the
amended terms are placed on our website onwards will be
governed by those new terms. Otherwise, such changes
will be effective against existing users thirty days
following posting of the amended version on the Site.
Your continued use of the Site following Autovan
Services Ltd. posting of any changes will constitute your
acceptance of such changes. If you do not agree to any
changes to these Terms, then your only remedy is to
cease using the Site.
35. These Terms supersede any and all other conditions,
understandings, commitments, agreements or
representations (except fraudulent misrepresentations)
relating to your purchase, whether oral or in writing,
and contain the entire agreement between Autovan
Services Ltd. and you relating to your purchase.
Autovan Services Ltd. advises that you print off and
keep safe a copy of these terms and conditions once your
order has been accepted by Autovan Services Ltd. We
will store a copy of the contract entered into by you
with Autovan Services Ltd. You are advised to read
(and are responsible for reading) fully all information
on this website.
36. If any provision of these Terms shall be held by any
competent authority to be invalid or unenforceable in
whole or in part, the validity of the remaining parts of
these Terms and the remainder of the affected provision
shall be unaffected.
37. These Terms are subject to the laws and exclusive
jurisdiction of the United Kingdom.
autovan.co.uk knows that you care how information about you is used and shared and we
appreciate your trust in us to do that carefully and
visiting autovan.co.uk, you are accepting and
consenting to the practices described in this Privacy
Collection and Use of Personal Information About Customers
The information we learn from customers helps us
personalise and continually improve your shopping
experience at autovan.co.uk. We use the
information to handle orders, deliver products and services, communicate with you about orders, products, services and promotional offers, update our records and
generally maintain your accounts with us.
Here are the types of information we gather
Information you give us: we receive and store any
information you enter on our website or give us in any
other way. This information includes your name, address
and phone number, details of people to whom purchases
have been shipped (including address and phone number).
E-mail communications: to help us make e-mails more
useful and interesting, we often receive a confirmation
when you open e-mail from autovan.co.uk if your
computer supports such capabilities.
Information from other sources: we might receive
information about you from other sources and add it to
our account information. This kind of information
includes updated delivery and address information from
our carriers or other third parties, which we use to
correct our records and deliver your next purchase or
communication more easily.
Does autovan.co.uk Share the Information It Receives?
Information about our customers is an important part of
our business and we are not in the business of selling
it to others.